Refund & Returns Policy

Our commitment to fair and transparent service and payment practices.

Last Updated: May 1, 2026

At Active CSR LLC ("Active CSR," "we," "us," or "our"), we are committed to delivering high-quality services across both our AI & IT services and home & commercial services divisions. This Refund & Returns Policy outlines the terms under which refunds, credits, or adjustments may be issued for services rendered through our managed businesses.

1. Services Covered

This policy applies to all services managed and billed by Active CSR LLC, including:

  • AI & IT Services (managed through Lexer Systems): Custom development, AI infrastructure deployment, consulting, and related technology services.
  • Home & Commercial Services (managed through Vida Cleaners): Residential cleaning, commercial cleaning, deep cleaning, power washing, and related specialty services.

2. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with a service we have provided, please contact us within 48 hours of service completion. We will work with you to resolve the issue, which may include re-performing the service at no additional cost or issuing a partial or full credit toward future services.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Service Not Delivered: If a scheduled service was not performed as agreed, you are entitled to a full refund of any payment made for that specific service.
  • Significant Quality Issues: If the service delivered does not meet the agreed-upon scope or quality standards, and the issue cannot be resolved through re-performance, a partial or full refund may be issued at our discretion.
  • Duplicate or Erroneous Charges: If you have been charged in error or charged more than once for the same service, we will promptly issue a full refund for the overcharge.
  • Cancellation Before Service: If you cancel a scheduled service at least 24 hours before the scheduled start time, any prepayment will be refunded in full. Cancellations made less than 24 hours in advance may be subject to a cancellation fee of up to 25% of the service cost.

4. Non-Refundable Items

The following are generally not eligible for refund:

  • Services that have been fully performed and accepted by the client
  • Custom development work (AI/IT services) that has been delivered according to the agreed-upon specifications
  • Consultation fees for completed consultations
  • Services where the client failed to provide necessary access, information, or cooperation required for service delivery
  • Charges for materials or third-party costs already incurred on behalf of the client

5. Refund Process

To request a refund, please contact us using one of the following methods:

When requesting a refund, please include:

  • Your name and contact information
  • The date and description of the service in question
  • The reason for your refund request
  • Any supporting documentation (photos, correspondence, etc.)

We will acknowledge your request within 2 business days and aim to resolve all refund requests within 7-10 business days of receipt.

6. Method of Refund

Approved refunds will be processed using the original payment method:

  • Credit/Debit Card Payments: Refunds will be credited back to the original card. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.
  • Bank Transfers: Refunds will be returned to the originating bank account.
  • Other Payment Methods: Refunds will be processed via the same method used for the original payment, or by check if the original method is unavailable.

7. Subscription and Recurring Services

For clients with recurring service agreements:

  • You may cancel recurring services at any time by providing written notice at least 7 days before the next billing cycle.
  • Prepaid amounts for services not yet rendered will be refunded on a prorated basis.
  • No refunds will be issued for the current billing period after services have been rendered.

8. Disputes

If you are not satisfied with the outcome of a refund request, you may escalate the matter by contacting us directly at info@activecsr.net. We are committed to resolving disputes fairly and promptly. If a resolution cannot be reached, either party may pursue remedies available under applicable law.

9. Changes to This Policy

We reserve the right to modify this Refund & Returns Policy at any time. Changes will be effective when posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Refund & Returns Policy, please contact us:

Active CSR LLC
Email: info@activecsr.net
Phone: +1 606-238-3884